If the FalsMount Standard does not fit your standing seam, send it back within 30 days of delivery. You get the full price back, and we pay the return shipping.

1. The fit guarantee

"Does not fit" means what it says: the clamps do not close on your seam, or the base plate does not span your seam step. You do not need to argue about millimetres or prove anything beyond a photo. Test-fit it on the roof, decide, and tell us. If you ask for a refund, you get a refund — we will not try to talk you into a replacement, a different model or a repair instead.

The guarantee runs for 30 days from the day the parcel is delivered, covers the FalsMount Standard, and applies to every delivery address we ship to. The mount comes back complete and not permanently modified — test-fitted is fine, cut or drilled is not.

The guarantee is given by OÜ MARTOSE HOLDING, Pelguranna tn 59-28, 10316 Tallinn, Estonia. Contact: hello@falsmount.com. It is in addition to your statutory rights as a consumer, which are free of charge and are not affected by it.

2. The FalsMount XL

The FalsMount XL is cut to the seam step you enter when ordering. Because it is made to your measurement, the fit guarantee does not apply to it, and the statutory right of withdrawal does not apply to made-to-measure goods either (Consumer Rights Directive 2011/83/EU, Art. 16(c)). So measure twice before ordering it: if your seam step is within 270–550 mm, the FalsMount Standard covers it, is not made to order, and carries the fit guarantee. Defects are covered by the statutory warranty on every model — see section 4.

3. Right of withdrawal

Consumers in the EU can withdraw from a distance purchase within 14 days of delivery without giving a reason, for goods that are not made to measure. Tell us by email within that period and send the mount back; for a change-of-mind return the return postage is yours. This is the statutory right; the fit guarantee above is broader, and you can rely on whichever suits you. Full withdrawal notice and cancellation form.

4. Defects

Every model carries the statutory two-year warranty for defects. If something arrives damaged or fails in normal use, email us with a photo — we repair, replace or refund, whichever you prefer, and the shipping is on us.

5. How a return works

1. Email us at hello@falsmount.com with your order number and, for a fit return, a photo of the mount on your seam.
2. We reply with a prepaid return label (fit guarantee, defects) or the return address (withdrawal). The original box is best; any other box up to 60 cm long is fine.
3. Once the mount is back with us, we refund the full price to the payment method you used, within 14 days.